Fixify

Fixify ("we", "our", or "us") provides an on-demand home services marketplace connecting customers with verified professional service providers. We respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains our collection, usage, and disclosure practices in strict compliance with Google Play Developer Policies and global data privacy standards.

To deliver a seamless and reliable home maintenance experience, we collect the following categories of information:

• Personal Account Details: Your name, email address, phone number, and optional profile picture.
• Location Information: Real-time and approximate GPS coordinates, street address, and city to find nearby available service providers, display accurate travel distances, and calculate transparent service fees.
• Service & Booking Requests: Descriptions of tasks required, preferred dates and times, photos of repair areas (when provided), and agreed pricing offers.
• In-App Chat & Calls: Communication exchanged between you and assigned service providers regarding job coordinates, price negotiations, and schedules.
• Ratings & Reviews: Feedback, star ratings, and comments you submit following service completion.
• Device Identifiers: Firebase Cloud Messaging (FCM) tokens and device details used solely for delivering real-time push notifications regarding booking statuses and messages.

We access your device location only when you grant explicit permission:

• Finding Local Providers: To identify and rank verified technicians operating near your vicinity.
• Travel & Intercity Calculations: To estimate arrival distance and ensure accurate pricing with no hidden surprises.
• Permission Control: You can adjust or revoke location permissions at any time through your device settings without losing access to non-location features.

Your information is used exclusively to:

• Match and connect you with qualified service providers.
• Send automated real-time alerts for booking acceptances, price updates, and technician messages.
• Facilitate customer support and complaint resolution.
• Prevent fraudulent activity, ensure platform security, and maintain trust.

We employ enterprise-grade TLS/SSL encryption for data in transit and AES-256 encryption at rest on our secure Supabase infrastructure.

• Service Providers: We share your contact name, phone number, and service address exclusively with the provider whose booking you have accepted, solely for service fulfillment.
• No Selling of Data: We NEVER sell, rent, or trade your personal information to third-party advertisers or data brokers.
• Infrastructure Partners: Trusted infrastructure providers (Supabase for backend database, Google Firebase for push notifications) process data solely on our behalf under strict confidentiality agreements.

You have the complete right to:

• View, update, or correct your personal profile information at any time.
• Request account deletion and removal of associated personal data.
• Opt out of promotional notifications while maintaining essential transactional notifications.

Data is retained only as long as necessary to provide platform services or resolve historical disputes.

If you have questions, feedback, or data requests regarding this Privacy Policy, please contact our Data Protection Officer at:

• 📧 Email: khansami1800@gmail.com
• 🌐 Official Portal: https://fixify.space
• 🏢 Office: Fixify Technologies, Pakistan