Fixify Partner

Fixify ("we", "our", or "the Platform") values the trust of service professionals. This Privacy Policy outlines how Fixify collects, uses, protects, and discloses information from service providers registering on and utilizing the Fixify Partner application, in full compliance with Google Play Developer Policies and applicable data protection regulations.

Fixify prioritizes household safety while giving every skilled professional a fair opportunity:

• Mandatory Safety Verification (CNIC & Selfie Only):
  • National Identity Card (CNIC / ID): Clear front and back photos of your government-issued CNIC to confirm identity and eligibility.
  • Live Facial Selfie: Captured directly in-app using your device camera in real time to ensure the person operating the account matches the CNIC.
  Safety Standard: For customer safety and fraud prevention, only CNIC and live selfie are mandatory. We do not require police character certificates or criminal record documents.
• Optional Professional Certification:
  • Trade & Technical Certificates: Providing vocational diplomas, trade certificates, or course completions is present on the platform but entirely OPTIONAL. Providers may optionally submit certificates to highlight specialized expertise and boost customer trust.
• Account & Operational Details: Full legal name, operating phone number, email address, profile photo, trade category, base service pricing, and operating coverage area.

• Operating City & GPS: We collect your operating city and active GPS location to match you with nearby booking requests from customers.
• Intercity Pricing: Location helps compute travel distance and apply fair intercity travel surcharges when servicing out-of-city jobs.
• Background Location: Used exclusively to notify you of high-demand jobs in your vicinity and facilitate accurate navigation.

• Mandatory 10% Platform Deduction: A 10% platform fee deduction is strictly necessary and automatically deducted upon successful completion of each accepted job to support platform operations and support.
• Optional Rs 1,000 Registration Fee: The Rs 1,000 registration fee is entirely OPTIONAL for service providers. You can sign up and start receiving jobs without being locked out by mandatory registration fees.
• Security Deposit & Wallet Balance: Deposit slips and top-up receipts submitted to maintain the minimum working balance (Rs 100 threshold) required to receive customer bookings.
• Zero Banking Credential Storage: We NEVER ask for or store sensitive bank account passwords, ATM PINs, or CVV numbers.

• Camera Access: Used strictly to capture live selfies during account verification and document before/after photos of completed tasks if needed.
• Storage / Gallery: Used only to select CNIC photos, optional trade certificates, and top-up payment slips for review.
• No Unrelated Media Access: We do not access, scan, or transfer any unrelated personal photos or device media.

• Public to Customers: Your professional name, profile photo, rating, review count, completed orders tally, AI score badge, optional verified certifications, and approximate city/distance.
• Strictly Confidential: Your CNIC number, verification selfie, and exact home residence are encrypted and accessible exclusively to authorized Fixify administration for verification audits.

Service providers may request account deactivation and data purging at any time via support. Subject to resolving active customer bookings and clearing wallet balances, your personal profile and verification files will be securely purged in compliance with our data retention schedule.

For all privacy questions, data requests, or compliance inquiries:

• 📧 Email: khansami1800@gmail.com
• 🌐 Partner Portal: https://fixify.space
• 🏢 Office: Fixify Technologies, Pakistan